Shipping policy
Shipping Policy
AS Mobiles & Computer
Last Updated: July 22, 2026
At AS Mobiles & Computer, we aim to provide a reliable and convenient delivery experience for all our customers. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.
1. Order Processing Time
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Orders are generally processed and prepared for dispatch within 1–3 business days after the order is confirmed.
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Orders placed on weekends or public holidays may be processed on the next available business day.
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In some cases, order processing may take longer due to product availability, order verification, high order volume, or unforeseen circumstances.
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If there is a significant delay in processing your order, we will try to contact you using the information provided with your order.
2. Shipping and Delivery
We deliver orders to locations within Pakistan through available courier and delivery services.
Estimated delivery time is generally:
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Major Cities: 2–5 business days
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Other Areas: 3–7 business days
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Remote or Extended Areas: Delivery may take additional time depending on courier service availability.
Delivery times are estimates only and are not guaranteed. Delays may occur due to weather conditions, public holidays, courier issues, security conditions, incorrect address information, or other circumstances beyond our reasonable control.
3. Shipping Charges
Shipping charges are calculated based on the order, delivery location, package size, weight, and applicable courier charges.
The applicable shipping fee will be displayed or communicated to the customer before the order is finalized, where applicable.
Customers are responsible for any additional charges that may arise due to:
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Incorrect or incomplete delivery information
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Re-delivery attempts
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Refusal to accept the parcel
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Address changes after dispatch
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Special delivery requirements
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Additional courier or transportation charges
4. Cash on Delivery (COD)
Where Cash on Delivery (COD) is available, customers may pay the order amount to the courier at the time of delivery.
COD availability may depend on the customer's location, order value, product type, and courier service.
Customers are requested to provide a valid phone number and complete delivery address when placing a COD order.
We reserve the right to contact customers to confirm COD orders before dispatch.
5. Order Confirmation
After placing an order, customers may receive an order confirmation through the contact information provided at checkout.
We may contact the customer by phone, SMS, WhatsApp, or email to verify order details before dispatch.
Orders that cannot be verified due to incorrect or unreachable contact information may be delayed or cancelled.
6. Tracking Information
Where tracking is available, customers may receive a tracking number or shipment information after the order has been dispatched.
Tracking updates are provided by the respective courier or delivery service. Delivery status may take some time to update after the parcel is handed over to the courier.
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete delivery information, including:
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Full name
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Complete delivery address
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City
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Area
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Postal code, where applicable
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Active phone number
AS Mobiles & Computer is not responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or outdated information provided by the customer.
If an order is returned to us because the customer provided incorrect information, refused delivery, or failed to receive the parcel, additional shipping charges may apply for re-dispatch.
8. Delayed or Lost Shipments
If your order is delayed beyond the estimated delivery period, please contact us so that we can check the shipment status with the courier.
Once the order has been handed over to the courier, delivery is also subject to the courier company's terms and procedures.
In case of a lost shipment confirmed by the courier, we will work with the courier company to investigate the matter and provide an appropriate resolution, subject to the circumstances and applicable policies.
9. Damaged Packages
Customers are advised to inspect the package at the time of delivery.
If the package appears visibly damaged, opened, or tampered with, customers should:
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Inform the courier representative immediately.
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Take photographs or videos of the package before opening it, where possible.
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Contact AS Mobiles & Computer as soon as possible.
If the product inside the package is damaged, please contact us promptly with relevant photos, videos, and order details so we can review the issue and provide appropriate assistance.
10. Delivery Refusal
Customers are requested to accept their confirmed orders upon delivery.
If a customer refuses to accept an order without a valid reason, any applicable shipping, return, or re-delivery charges may be charged to the customer.
Repeated refusal of COD orders may result in restrictions on future COD orders.
11. International Shipping
At this time, we primarily provide shipping services within Pakistan.
International shipping may be available only upon prior confirmation and agreement. Any international shipping, customs duties, taxes, import charges, or other applicable fees will be the responsibility of the customer unless otherwise agreed in writing.
12. Returns and Return Shipping
Returns are subject to our Return & Refund Policy.
If a customer returns a product due to a change of mind, incorrect selection, or any reason not caused by an error or defect on our part, the customer is responsible for the return delivery, courier, shipping, and transportation charges.
Customers should contact us before returning any product and follow the approved return procedure.
13. Contact Information
For questions regarding shipping, delivery, or your order, please contact us:
AS Mobiles & Computer
Phone: 03284070498 | 03204593537
Email: asmobilesandcomputerrepairingcentre@gmail.com
Address: 28 UGF Central Plaza, Barkat Market, Garden Town, Lahore, Pakistan
We appreciate your business and thank you for choosing AS Mobiles & Computer.