Return & Refund Policy

AS Mobiles & Computer 

At AS Mobiles & Computer we value our customers and aim to provide quality products and reliable services. This Return & Refund Policy explains the conditions under which products purchased from our store may be returned, exchanged, or refunded.

1. Return Eligibility

Customers may request a return within 7 days of receiving the product, provided that:

• The product is unused, undamaged, and in its original condition.

• The product is returned in its original packaging, including all accessories, manuals, tags, and other included items.

• The customer provides the original order number, invoice, or proof of purchase.

• The product has not been modified, repaired, or damaged by the customer or any unauthorized person.

Products that are used, physically damaged, mishandled, modified, or repaired by an unauthorized person may not be eligible for return.

2. Return Shipping & Delivery Charges

If a customer wishes to return a product due to a change of mind, incorrect selection, or any reason not caused by a defect or error on our part, the customer is responsible for all return delivery, shipping, courier, and transportation charges.

The customer must arrange and pay for the return shipment of the product to us. AS Mobiles & Computer Repairing Centre will not be responsible for return shipping costs in such cases.

If the product is returned because it is defective, damaged during delivery, or the wrong product was sent due to an error on our part, please contact us before sending the product back. After verification, we may provide appropriate assistance regarding the return shipping arrangements.

3. Return Process

To request a return, the customer must contact us through our available contact channels and provide:

• Order number or invoice number

• Customer name and contact details

• Reason for the return

• Photos or videos of the product, if required

Once the return request is reviewed and approved, the customer will be provided with the necessary return instructions.

Do not send any product back without contacting us first. Unauthorized returns may not be accepted.

4. Inspection of Returned Products

All returned products are subject to inspection upon receipt.

After receiving the returned item, we will check its condition and verify that it meets our return requirements. If the return is approved, the customer will be notified regarding the next step, which may include a refund, replacement, or exchange, depending on the circumstances.

If the returned product does not meet the return requirements, the return may be rejected and the product may be sent back to the customer at the customer's expense.

5. Refunds

Once a return is approved, the refund will be processed according to the applicable payment method and circumstances of the order.

The refund amount may exclude:

• Original delivery charges

• Return shipping or courier charges paid by the customer

• Any applicable service, installation, or handling charges

Refund processing times may vary depending on the payment method and financial institution.

6. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible after delivery.

We may request photos, videos, or other information to verify the issue. After verification, we may offer a replacement, exchange, repair, or refund, as applicable.

Customers should contact us before returning such products so that the appropriate return procedure can be arranged.

7. Non-Returnable Products

Certain products may not be eligible for return, including but not limited to:

• Opened or activated software and digital products

• Software licenses or activation keys

• Memory cards and storage devices where applicable

• Used earphones, hands-free devices, and other hygiene-sensitive products

• Products damaged due to misuse, accidents, liquid damage, or improper handling

• Products that have been altered, modified, or repaired by an unauthorized person

• Products without original packaging or essential accessories, where applicable

8. Exchanges and Replacements

Eligible products may be exchanged or replaced if they meet the requirements of this policy and are found to be defective or incorrectly supplied.

Exchange or replacement is subject to product availability. If the same product is unavailable, we may offer an alternative solution or refund, as applicable.

9. Repair Services

Repair and technical service charges are generally non-refundable once the requested repair or diagnostic service has been completed.

Any repair warranty provided by AS Mobiles & Computer Repairing Centre will be subject to the specific warranty terms communicated at the time of service.

Repair warranty does not normally cover:

• Physical or accidental damage

• Liquid or moisture damage

• Unauthorized repair or tampering

• Software changes or modifications

• Damage caused by misuse or improper handling

• New or unrelated faults

10. Contact Us

For return, refund, exchange, or warranty-related inquiries, please contact us:

AS Mobiles & Computer
Phone: 03284070498 | 03204593537
Email: asmobileandcomputerrepairingcentre@gmail.com

By placing an order with us, the customer acknowledges and agrees to the terms and conditions of this Return & Refund Policy.

AS Mobiles & Computer reserves the right to review and update this policy when necessary.